Refund and Return Policy for NightLightStore.click

Effective Date: January 14, 2025

At NightLightStore.click, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a clear and easy-to-follow Refund and Return Policy.

Please take a moment to review the following guidelines to understand our process for returns, exchanges, and refunds.

1. Return Eligibility

We want you to be happy with your purchase. If you are not fully satisfied, we accept returns for most products under the following conditions:

  • Timeframe: You must initiate the return within 30 days from the date of delivery.
  • Condition of Product: The product must be unused, in its original packaging, and in resalable condition. We do not accept returns on products that have been damaged, altered, or used.
  • Non-Returnable Items: Certain items, such as personalized products, sale or clearance items, and gift cards, are not eligible for return. Please refer to the specific product details for any exceptions.

To initiate a return, please contact us at info@nightlightstore.click or call us at (859) 472-5700. Be ready to provide your order number, the product(s) you wish to return, and the reason for the return.

2. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@nightlightstore.click or by phone at (859) 472-5700 within 30 days of receiving your order. Please provide your order number and the reason for the return.
  2. Receive Instructions: We will provide you with instructions on how to return the product, including where to send it and any return labels, if applicable.
  3. Prepare the Return Package: Carefully pack the product in its original packaging to avoid damage during the return process.
  4. Ship the Product: Once you have received the return instructions, ship the product to the provided return address. You are responsible for the cost of return shipping, unless the product was defective or an error occurred on our part.
  5. Refund or Exchange: After we receive the returned item and verify that it meets our return conditions, we will process your refund or exchange.

3. Refund Process

Once your return is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will issue a refund to the original payment method used for the purchase. Please note the following:

  • Refund Processing Time: Refunds are typically processed within 5–10 business days from the receipt of the returned product. However, depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Refund Amount: The refund will be for the purchase price of the product(s) returned. Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect product).
  • Partial Refunds: In some cases, such as when items are returned with visible signs of use, we may issue a partial refund based on the condition of the product.

4. Exchanges

If you would like to exchange a product for a different size, color, or item, please follow the same steps outlined above for returning an item. Once we receive your return and verify the condition of the product, we will send you the exchange product.

Please note that the exchange product will be shipped once the original item has been returned and processed. If the exchanged product is of higher value than the original purchase, you will be required to pay the difference.

5. Defective or Damaged Products

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please contact us within 7 days of receiving the product to report the issue. We will arrange for a free return and issue a full refund or replacement, depending on your preference.

To report a defective or damaged product, please:

  • Email us at info@nightlightstore.click or call (859) 472-5700.
  • Provide your order number, a description of the defect or damage, and photographs of the product showing the issue.

Once we verify the damage or defect, we will process your return at no additional cost to you.

6. Shipping Costs for Returns

Unless your return is due to an error on our part (e.g., defective product, incorrect item shipped), you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Please note that we do not refund the original shipping charges unless the product was defective or an error occurred on our part.

7. Non-Returnable Items

For the following types of products, returns and refunds are not accepted:

  • Personalized or custom-made items
  • Sale or clearance items
  • Gift cards
  • Products damaged due to misuse or negligence

Please review the product details before purchasing to ensure that returns are accepted for the items you wish to buy.

8. Contact Information

If you have any questions regarding this Refund and Return Policy, or if you need assistance with a return, exchange, or refund, please contact us:

NightLightStore.click
Street: 120 Little Plummer Rd, California, Kentucky (KY), 41007
Phone: (859) 472-5700
Email: info@nightlightstore.click
Website: www.nightlightstore.click