Shipment Policy
Effective Date: January 14, 2025
Address: 120 Little Plummer Rd, California, Kentucky (KY), 41007
Phone Number: (859) 472-5700
Email: info@nightlightstore.click
Website: nightlightstore.click
At Nightlight Store, we are committed to providing reliable and timely shipping services to ensure that your products reach you in excellent condition and within the expected timeframe. This Shipment Policy outlines the shipping options, procedures, and terms associated with your order.
1. Shipping Methods
We offer several shipping methods to accommodate our customers’ preferences:
Standard Shipping: Our standard shipping option typically takes 5-7 business days for delivery. It is our most affordable shipping method, and delivery times may vary based on the destination.
Expedited Shipping: For faster delivery, we offer expedited shipping, which takes 2-3 business days for delivery. This option may incur additional fees depending on your location and the size of your order.
Overnight Shipping: For customers who require urgent delivery, we offer overnight shipping, which guarantees delivery on the next business day, provided the order is placed before 2:00 PM EST.
Shipping costs will be calculated at checkout based on the weight, size, and destination of your order.
2. Shipping Charges
Shipping fees will be calculated and displayed during checkout, based on your location and the shipping method you choose. From time to time, we may offer free shipping promotions for qualifying orders. These offers will be displayed on our website or at checkout.
3. Processing Times
Orders are generally processed within 1-2 business days. However, processing times may vary depending on the volume of orders, product availability, or special circumstances (such as holidays or promotions). If your order is delayed, we will notify you via email with updated delivery details.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to follow the progress of your shipment through the carrier’s website. If you experience any issues with tracking, please contact our customer service team for assistance.
5. Shipping Address
It is your responsibility to provide a complete and accurate shipping address at the time of checkout. We are not responsible for delays or issues caused by incorrect or incomplete address information. If a shipment is returned due to an address error, you may be required to pay for reshipping costs.
6. Delivery Issues
While we strive to ensure timely delivery, sometimes delays can occur due to factors beyond our control, such as weather, carrier delays, or incorrect address details. If your order is delayed, damaged, or lost in transit, please contact us immediately so we can assist in resolving the issue.
7. Returns and Exchanges
For returns and exchanges, please refer to our Return and Refund Policy for instructions. You will be responsible for return shipping costs unless the return is due to our error (e.g., a damaged or incorrect item). All returned items must be in their original condition, unused, and with all original packaging.
8. International Shipping
Currently, Nightlight Store only ships within the United States. We do not offer international shipping at this time. However, we are continually working on expanding our shipping capabilities, and we may offer international shipping in the future.